Refund policy
Thank you for choosing RETATRUTIDE for your weight loss solutions. We take great pride in delivering premium-quality research-use-only products. Please read the following carefully to understand our returns and refund process.
Returns Eligibility
Due to the sensitive nature of our products and to maintain quality assurance, we do not accept returns on opened or used items. Only unopened, unused items in original condition may be considered for return.
Return Window
Customers may request a return within 7 days of delivery. If 7 days have passed since your order was received, unfortunately we cannot offer a refund or exchange.
Non-Returnable Items
We are unable to accept returns for:
+Opened or used items
+Products not stored correctly (e.g., not kept refrigerated)
+Items not in their original packaging
+Returns initiated after 7 days from delivery.
+Opened or used items
+Products not stored correctly (e.g., not kept refrigerated)
+Items not in their original packaging
+Returns initiated after 7 days from delivery.
Reporting Issues
If your order arrives damaged, incorrect, or defective, please contact our support team via live chat within 48 hours of delivery. Include your order number, description of the issue, and supporting photos.
Return Approval
Once we receive your request, we will assess and notify you of approval status. If approved, we will issue return instructions. Return postage is the customer’s responsibility unless the error was ours.
Refunds
Approved refunds will be processed to your original payment method within 5–10 business days. For crypto payments, the GBP equivalent at the time of refund will be issued (minus any gas or transaction fees).
Delayed Refunds
If you haven’t received your refund after 10 business days:
First check your bank
Then contact us via LIVE CHAT for more assistance
First check your bank
Then contact us via LIVE CHAT for more assistance